@charset "UTF-8";
.login-page{max-width:520px;padding-top:8vh}.login-page .brand{display:block;margin-bottom:28px}.login-title{font-size:30px;letter-spacing:-.5px}.login-password{display:block;width:100%;padding:13px;margin:10px 0 20px;border:1px solid #b9c0ad;border-radius:8px;font:inherit;font-size:16px}.login-password:focus-visible{outline:3px solid #d9a657}.login-page button{width:100%;min-height:48px}#login-message{color:#a33a22}
textarea{display:block;width:100%;margin-top:10px;padding:12px;border:1px solid #b9c0ad;border-radius:8px;resize:vertical;font:inherit;line-height:1.5;background:#fff;color:#292c27}textarea:focus-visible{outline:3px solid #d9a657;outline-offset:3px}.bubble{white-space:pre-wrap}
:root{font-family:Segoe UI,Arial,sans-serif;color:#292c27;background:#f7f4ec;--accent:#a7462f;--green:#245749;--line:#deded2}*{box-sizing:border-box}body{margin:0}.lab{background:#253f35;color:#fff;text-align:center;padding:11px;font-size:12px;letter-spacing:.5px}header,nav,main,footer{max-width:1220px;margin:auto;padding:25px 36px}header{display:flex;justify-content:space-between;align-items:center;gap:20px}.brand{font-size:38px;font-weight:800;letter-spacing:-2px;color:var(--accent);text-decoration:none}.brand span{display:block;font-size:12px;font-weight:500;letter-spacing:0;color:#62665e}.clock{display:flex;align-items:center;gap:8px;font-size:13px;flex-wrap:wrap}button,select{font:inherit}button{background:var(--accent);color:white;border:1px solid transparent;border-radius:9px;padding:12px 17px;cursor:pointer;font-weight:600}button:hover{filter:brightness(.93)}button:disabled{opacity:.4;cursor:not-allowed}button.quiet,button.secondary{background:#fff;color:#38473b;border-color:var(--line)}button:focus-visible,select:focus-visible{outline:3px solid #d9a657;outline-offset:3px}nav{display:flex;gap:8px;padding-top:4px;padding-bottom:15px;border-bottom:1px solid var(--line)}nav button{background:transparent;color:#62665e}nav button.active{background:var(--green);color:white}main{min-height:65vh}h1{font-size:clamp(32px,4.5vw,54px);font-weight:650;letter-spacing:-1.8px;line-height:1.06;margin:14px 0 22px;max-width:670px}h2{font-size:24px;font-weight:650;margin-top:0}h3{font-size:18px;margin:0 0 12px}p{line-height:1.65}.muted{color:#677064;font-size:14px}.eyebrow{text-transform:uppercase;letter-spacing:2px;font-size:11px;font-weight:700;color:var(--accent)}.hero{display:grid;grid-template-columns:1.6fr 1fr;gap:40px;margin:18px 0 32px}.hero aside{background:#e5eadc;border-radius:20px;padding:28px;align-self:center}.hero aside strong{font-size:35px;color:var(--green)}.tiers{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:24px 0}.tier{background:#fff;border:1px solid var(--line);border-radius:14px;padding:22px}.tier strong{display:block;font-size:30px;margin:12px 0}.tier button{width:100%;margin-top:14px}.tier.sold{opacity:.6}.pill{display:inline-block;background:#edf1e7;color:var(--green);padding:5px 9px;border-radius:5px;font-size:12px}.panel{background:white;border:1px solid var(--line);border-radius:16px;padding:24px;margin:18px 0}.split{display:grid;grid-template-columns:1fr 1.1fr;gap:24px}.fields{display:flex;gap:14px;align-items:center;flex-wrap:wrap}select{padding:10px;background:white;border:1px solid var(--line);border-radius:8px;max-width:100%}label{line-height:1.5;font-size:14px}.check{display:flex;align-items:flex-start;gap:10px;margin-top:16px}input[type=checkbox]{width:18px;height:18px;accent-color:var(--green);flex-shrink:0}.ticket{border-left:5px solid var(--accent)}.ticket-id{font-size:27px;font-weight:700}.facts{display:flex;gap:20px;flex-wrap:wrap;margin:14px 0}.facts span{font-size:14px}.actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}.actions button{font-size:13px}.document{background:#f6f4ed;border:1px dashed #b9c0ad;border-radius:10px;padding:18px;margin:10px 0;font-size:13px}.watermark{font-weight:800;letter-spacing:2px;color:var(--accent);margin-bottom:10px}.chat{background:#eaf0e2;border-radius:15px;padding:18px;max-height:480px;overflow:auto}.bubble{background:white;border-radius:12px 12px 12px 0;padding:13px 16px;margin-bottom:12px;max-width:95%;line-height:1.5;font-size:14px}.bubble small{display:block;color:#798273;margin-top:6px}.list{display:grid;gap:9px;margin-top:15px}.list button{text-align:left;background:white;color:#28362b;border:1px solid var(--line)}.list button.selected{border:2px solid var(--green);background:#edf1e8}.steps{display:flex;gap:10px;flex-wrap:wrap;margin:24px 0}.steps span{padding:10px;background:#edeade;border-radius:8px;font-size:13px}#notice:not(:empty){padding:15px 20px;border:1px solid #b6c8ad;background:#edf3e7;border-radius:10px;margin-bottom:15px}#notice.error{background:#ffede7;border-color:#d8937e}footer{border-top:1px solid var(--line);font-size:12px;color:#687060;line-height:1.7}[hidden]{display:none!important}@media(max-width:800px){header,nav,main,footer{padding-left:18px;padding-right:18px}header{align-items:flex-start;flex-direction:column}.hero,.split{grid-template-columns:1fr;gap:12px}.tiers{grid-template-columns:repeat(2,1fr)}nav{gap:2px}nav button{padding:10px;font-size:12px}.hero aside{padding:20px}h1{letter-spacing:-1px}.tier{padding:15px}.tier strong{font-size:25px}}@media(max-width:380px){.tiers{grid-template-columns:1fr}}
/* Operator workspace: keep controls and long messages usable on narrow screens. */
.inbox{margin:24px 0 32px;padding:22px;background:#edeede;border:1px solid #d6d9c9;border-radius:16px}
.inbox h3{margin-bottom:6px}.inbox>p{margin-top:0}
.inbox-filters{display:flex;gap:8px;flex-wrap:wrap;margin:16px 0}
.inbox-filters button[aria-pressed=true]{background:var(--green);border-color:var(--green);color:white}
.inbox-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;max-height:430px;overflow:auto;padding:4px}
button.inbox-card{display:flex;flex-direction:column;gap:10px;min-width:0;text-align:left;background:white;color:#292c27;border:2px solid #d8dbcf;padding:16px;font-weight:400;border-radius:12px}
button.inbox-card.unread{background:#fff8eb;border-left:6px solid #b64728}
button.inbox-card.selected{border-color:var(--green);box-shadow:0 0 0 1px var(--green)}
.inbox-card-head{display:flex;justify-content:space-between;align-items:center;gap:8px;flex-wrap:wrap}.inbox-card-head strong{font-size:18px}
.inbox-badge{font-size:12px;font-weight:700;background:#a33a22;color:white;padding:5px 8px;border-radius:6px}
.inbox-preview{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;overflow-wrap:anywhere;line-height:1.5;min-height:3em}
.inbox-card-meta{display:flex;gap:7px;align-items:center;flex-wrap:wrap;font-size:12px}.inbox-card-meta>span{padding:4px 6px;background:#f0f2eb;border-radius:4px}.inbox-card-meta .inbox-waiting{background:#fff0cf;color:#704600;font-weight:700}
.inbox-time{color:#636a60;font-size:12px}.staff-detail-heading{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}.staff-detail-heading h3{margin:0}#staff-detail{scroll-margin-top:16px}#staff-detail:focus{outline:none}
.bubble img{max-width:100%;height:auto}
@media(max-width:800px){
  #staff-detail .staff-main{display:flex;flex-direction:column}
  .staff-main>.staff-correspondence{order:-1}
  .staff-correspondence .chat{max-height:34vh;max-height:34dvh;min-height:100px;overscroll-behavior:contain}
  .staff-correspondence textarea{min-height:100px}
  .staff-detail-heading{position:sticky;top:0;z-index:2;padding:10px 0;background:#f7f4ec;border-bottom:1px solid var(--line)}
  #staff-detail{scroll-margin-top:108px}
  .staff-main>.panel{margin:10px 0}
  nav button{min-width:0;overflow-wrap:anywhere}
}
@media(max-width:800px){.inbox{padding:14px}.inbox-list{grid-template-columns:1fr;max-height:52vh}.inbox-filters button{flex:1 1 auto;font-size:13px;padding:10px}.inbox-card-head strong{font-size:17px}.staff-detail-heading{align-items:stretch}}
.split>div,.fields>*{min-width:0}.bubble,.document,.ticket{overflow-wrap:anywhere}
@media(max-width:600px){
  button,select{min-height:44px}textarea,select{font-size:16px}
  .fields{align-items:stretch;flex-direction:column}.fields select{width:100%}
  .actions{display:grid;grid-template-columns:1fr}.actions button{width:100%;font-size:14px}
  .panel{padding:16px}.clock{width:100%}.clock>span{width:100%}
  .chat{padding:12px;max-height:55vh}.bubble{max-width:100%}
}